Frequently Asked Questions

Order Questions

It's been a few days and my order is still showing as 'Processing'. What's going on?

Processing times for order can be up to 10 days. I try to keep it below that but sometimes it's unavoidable.

My order failed with AVS Mismatch. How do I fix it?

AVS stands for Address Verification System. My store checks with your bank to make sure that the address gave us matches what the bank has on file. Most times correcting your billing address will fix this error.

International Order Questions.

What Countries do you ship to?

Currently we are trialing shipping to the following countries. Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Guam, Hungary, Iceland, Ireland, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Papua New Guinea, Poland, South Korea, Spain, Sweden, Switzerland, United Kingdom, and the United States.

Can you ship to Brazil?

Currently I'm not sure the best way to safely ship to Brazil. 

My country isn't on the list. Can I still order?

Yes, you should still be able to order using a shipping forwarder.

My order status changed to 'Suspected Fraud'. What's going on?

Currently my payment processor holds most international payments for review. I may need to get additional info from you to verify the transaction.